If your airtime keeps reducing even when you are not calling or browsing, a subscription is the usual suspect: caller tunes, content services, insurance or auto-renewing bundles. The fix is to find the service and cancel it.
Step 1: find out what you are subscribed to
- Check your SMS: services usually send a message when they charge you. Search your inbox for “subscribed”, “renewal” or “charged”.
- Call customer care: MTN on 100; they can list and remove services.
- Check your call and charge records: MTN’s statements portal shows your records.
Step 2: cancel MTN services
| Service | How to cancel |
|---|---|
| Caller Tunez | Dial *1355# and follow the prompts, or text Unsubscribe to 1355 |
| Data bundle auto-renewal | Send STOP to 138 by SMS (free) |
| Ayo insurance | Dial *296# → My Profile → option 3 (Cancel Policy) |
| MiLife insurance | Dial *165#, select option 5 and follow the prompts |
| Sunday Special | Dial *550# → 8 (More) → 2 (Sunday Special) → 99 → 4 (Unsub) |
Stop airtime being used for browsing
If your bundle runs out, your phone may browse on airtime at a high rate. MTN says buying a bundle through *138# stops charges to your main account. See how to make your mobile data last longer.
Telecel and AT
For services on Telecel or AT, check the SMS from the service for an unsubscribe instruction, or contact customer care (Telecel: 100 or WhatsApp 050 100 0300; AT: 100). Telecel also lets you stop pay-as-you-go browsing through *700#.
Avoid new unwanted subscriptions
- Do not reply “YES” or a number to promotional SMS unless you want the service.
- Be careful tapping ads in free games and apps.
- Never dial unknown codes from WhatsApp messages.
If a provider keeps charging you after you cancel and customer care does not resolve it, you can complain to the National Communications Authority.
This guide was checked in October 2026. Menus and services change, so if something looks different on your phone, check with your provider.
Common questions
Is there one code to cancel all MTN subscriptions?
MTN’s help centre lists separate cancellation steps for each service rather than a single code. If you cannot identify a service, call MTN on 100.
How do I stop MTN caller tunes?
Dial *1355# and follow the prompts, or text Unsubscribe to 1355.
How do I stop data bundles renewing automatically?
Send STOP to 138 by SMS. MTN says this is free.
Can I get refunds for subscriptions I did not request?
Contact your network’s customer care with the details. If it is not resolved, you can complain to the National Communications Authority.
Sources
- MTN Ghana help centre: How do I unsubscribe from Caller Tunez?
- MTN Ghana help centre: How do I stop the data bundle auto renewal?
- MTN Ghana help centre: How do I unsubscribe to Ayo?
- MTN Ghana help centre: How do I cancel MiLife insurance?
- MTN Ghana help centre: How do I cancel Sunday Special?
- MTN Ghana help centre: Where do I report complaints or make enquiries?
