When something goes wrong with your line, data or MoMo, you want the real customer care, not a scammer pretending to be one. These contacts come from the networks’ own websites and help pages.
MTN
| Channel | Contact |
|---|---|
| Call (from MTN line) | 100 |
| Official customer service number | 0244300000 |
| customercare.GH@mtn.com | |
| WhatsApp (Zigi assistant, per MTN’s PUK guide) | 0554300000 |
| X (Twitter) | @AskMTNGhana |
| MoMo fraud | mmfraudteam.GH@mtn.com, or *170# → My Wallet → Report Fraud |
MTN also lists service centres and its other social media channels on its Contact us page.
Telecel
| Channel | Contact |
|---|---|
| Call | 100 |
| 050 100 0300 | |
| Social media | @asktelecelghana |
| info@telecel.com.gh (business: business@telecel.com.gh) |
AT
AT’s FAQs say to call 100 or visit any AT shop.
Get help faster
- Have your Ghana Card and the affected number ready.
- For transactions, note the transaction ID, amount, date and time.
- Keep your ticket or reference number and quote it when you follow up.
- If the network does not resolve a service problem, you can complain to the National Communications Authority.
This guide was checked in October 2026. Menus and services change, so if something looks different on your phone, check with your provider.
Common questions
What is MTN’s customer care number?
Call 100 from an MTN line. MTN also lists 0244300000 as its official customer service number.
What is Telecel’s customer care number?
Call 100. Telecel also lists WhatsApp 050 100 0300 and info@telecel.com.gh.
What is AT’s customer care number?
AT’s FAQs say to call 100 or visit an AT shop.
How do I spot fake customer care accounts?
Use only numbers from the network’s website or app. Real staff never ask for your PIN or OTP.
