Call forwarding (also called call divert) sends your incoming calls to another number. It is useful when you are switching phones, but if you did not set it, it is a warning sign: scammers sometimes trick people into dialling forwarding codes so they can receive verification calls meant for you.
Cancel all call forwarding on MTN
MTN’s help centre: dial #21# to deactivate all call forwarding on your number.
MTN’s forwarding codes
| Forward calls when… | Turn on | Turn off |
|---|---|---|
| You do not answer | **61*number# | ##61# |
| Your phone is off or unreachable | **62*number# | ##62# |
| Your line is busy | **67*number# | ##67# |
| Always (unconditional) | **21*number# | ##21# |
MTN says call forwarding works for prepaid and postpaid lines, but you cannot forward calls to international numbers.
Other networks
The same style of codes is standard on GSM networks, and ##002# is the standard GSM code to cancel all forwarding. You can also check in your phone: Phone app → Settings → Calls (or Supplementary services) → Call forwarding. If in doubt, call your network (Telecel 100, AT 100).
Did you dial a code someone sent you?
- Cancel all forwarding immediately (#21# on MTN).
- Turn on two-step verification on WhatsApp. See turn on WhatsApp two-step verification.
- Check your MoMo and bank accounts.
- Report the number to your network and to the Cyber Security Authority (292).
Never dial a code that a stranger sends you, however official it sounds.
This guide was checked in October 2026. Menus and services change, so if something looks different on your phone, check with your provider.
Common questions
What is the code to cancel all call forwarding on MTN?
MTN’s help centre says to dial #21# to deactivate all call forwarding. Specific diverts are cancelled with ##61#, ##62#, ##67# and ##21#.
Can scammers use call forwarding?
Yes. Scammers sometimes trick people into dialling a code that forwards their calls, so they can receive verification calls. Never dial a code someone sends you.
Can I forward calls to an international number?
MTN says call forwarding to international numbers is not allowed.
Does call forwarding cost money?
Forwarded calls may be charged. Check with your network.
